GP@home
Over the last 24 hours I’ve been having a go with Paul Bensley’s Surgery Connect and their GP@home. It solves the “I don’t want to use my own phone to make hundreds of calls to patients” problem. The system which a practice can use for inbound calls, allows users to make outbound calls through it. At the moment the system rings the users mobile then the patients and connects the two. The patient sees the CLI of the surgery or whatever you choose. The cost of the call is picked up by the system not the user at home so is billed to the practice. I’ve only scrapped the surface but it logs all calls and records them too so you can attach them to the patient record if you choose. My understanding is this week they are launching a soft phone version which allows clinicians to use a headset and their computer rather than their own phone to make the calls. Of course this might be bandwidth dependent.“ “ “It also appears to allow home workers to operate in hunt groups etc and answer the phone as if sat in the surgery which might help as staff self isolate.” “ “Really impressed. It obviously needs some setting up but Paul’s team are ready to do this. If my local CSU hasn’t got as good a solution Ill be pushing for us to use this.” “ “#gp #primarycare #nhs #practicemanagement #digitalhealth