Is an anonymous apology enough?
Loads of EMIS practices have been having an IT issue today, on a busy pre bank holiday. Turns out the wrong update was pushed out to the wrong practices – its taken all day to sort this… if indeed it’s sorted. It’s caused all sorts of misery.
We get an anonymous email, no manager/product manager/lead clinician taking responsibility, no ones name, no one saying sorry it wasn’t my team or my staff or even me that caused endless misery – no promise not to do it again or at least to try not to do it again.
Is that good enough?
I’m not calling for blood or self flagellation but some accountability at least, tell me the person responsible is having their free jelly baby privilege removed!