CBT Phone System
I’m a couple of weeks into our new CBT phone system at the surgery and I guess I’m a little underwhelmed. The patient call back facility works. The callboard is useful and has my Practice Manager watching who is logged in like a hawk but as with all software there are quite a few areas where we are finding it odd.
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It’s too tied to our clinical system EMIS - I’m currently sat at my PC on a teams call and because EMIS isn’t open I cant use the phone and no one can ring me (may be this is a good thing, but it’s not really).
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The toolbar doesn’t show my status when in small form.
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When someone rings me it gives me their number not their name - despite the fact it knows that and so I’ve no idea who is ringing me (internal calls).
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The report engine - while good needs loads more functionality to help you find historic calls.
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We have staff who log into different EMIS systems for cross org working and it disconnects them.
What do others think of their new shiny systems?